雅生活物业也撤场了，看看究竟坑了谁？

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发布时间：2025-06-30

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2025 年 4 月 1 日清晨，扬州文锦雅苑小区的公告栏前围满了业主。雅生活物业的撤场公告像一记重锤，击碎了社区表面的平静："因长期亏损、物业费收缴率不足 65%，我司将于 30 日后终止服务。" 短短两行字，揭开了一场持续六年的矛盾拉锯战。

一、欠费困局：陷入恶性循环的社区生态

在文锦雅苑，物业费拖欠早已不是个例。物业后台数据显示，2024 年全年欠费金额高达 287 万元，涉及 632 户业主。部分业主以 "房屋渗水"" 车位未交付 "为由拒缴费用，却忽略了物业与开发商的权责边界。更令人无奈的是，这种情绪像传染病般蔓延 —— 当看到有人" 成功 "欠费，越来越多业主选择跟风，形成" 服务下滑 - 更多拒缴 - 服务再下滑 " 的恶性循环。

物业工作人员坦言："去年冬天，12 号楼水管爆裂，因维修资金短缺，我们只能临时调配人力抢修。可即便这样，仍有业主在业主群指责我们 ' 不作为 '，转头就拒交物业费。" 这样的场景，在过去三年里反复上演。

二、历史遗留：物业背上的 "无解难题"

公告中特别提到的 "历史遗留问题"，成为压垮骆驼的最后一根稻草。小区内 300 余个地下车位因验收未通过无法交付，27 户房屋存在外墙渗水问题，这些本应由开发商负责的事项，却因开发商推诿，最终让物业成了 "出气筒"。物业曾多次协调开发商解决问题，但收效甚微，反而招致业主的不满。

"我们不是不想解决问题，而是没有这个权限。" 物业经理无奈地表示，"可业主不管这些，只要问题没解决，就拒交物业费。"

三、成本重压：难以承受的运营之痛

除了欠费难题，不断攀升的运营成本也让物业举步维艰。近三年来，人工成本上涨 23%，设备维护费用增加 18%，而物业费标准却自 2019 年起再未调整。某保安透露："现在一个月工资 3800 元，扣除社保后到手不足 3000 元，比周边小区低了近四分之一。" 待遇跟不上，导致人员流动性大增，服务质量自然难以保证。

四、撤场连锁反应：一场难以承受的社区灾难

雅生活的撤离，犹如推倒了多米诺骨牌：

新物业难觅
：多家物业公司实地考察后明确表示，除非能解决欠费问题，否则不会接手。即便有公司愿意进驻，也会要求提高物业费标准，服务质量还可能大打折扣。
环境迅速恶化
：保洁人员撤离后，垃圾清运停摆，三天内小区垃圾房便堆积如山；安保缺位导致外来人员随意进出，一周内发生 3 起电动车被盗事件。
资产大幅缩水
：中介数据显示，撤场消息传出后，小区二手房挂牌价已下跌 12%，且鲜有问津。
自治困境
：部分业主尝试自治管理，但因缺乏专业经验，账目混乱、决策分歧等问题接踵而至，不到一个月便宣告失败。

五、法律与理性：破解困局的关键

《民法典》第 944 条明确规定：业主不得以未接受服务为由拒付物业费。这意味着，合理维权才是解决问题的正确途径：

成立业委会
：通过合法程序成立业主委员会，搭建与物业沟通的桥梁；
明确权责
：区分物业与开发商的责任，通过法律途径向开发商主张权益；
理性协商
：对物业服务不满，可通过协商、招标等方式更换物业公司，而非简单拒缴物业费。

雅生活的撤场，不仅是文锦雅苑的危机，更是对所有小区的警示。物业费不是可有可无的 "奢侈品"，而是维持社区正常运转的 "必需品"。当业主与物业陷入无休止的对抗，最终受损的，是每一位居民的生活质量与房产价值。唯有理性对话、共担责任，才能让社区重回正轨。

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