入户门以内的事情，业主管&以外的事情，物业管

物业知识

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发布时间：2025-06-30

浏览：296 次

自家

屋面漏雨、窗框变形

电闸开关坏了，

该谁管；

其他业主

私搭乱建、飞线充电

占用绿地和道路

又该谁来管？

这些和老百姓生活息息相关相关的事，

到底应该归谁管？

一

物业管理是公共服务

为业主提供的是公共服务产品

关键词：公共服务

物业管理是指业主通过选聘物业服务企业，由业主和物业服务企业按照物业服务合同约定，对房屋及配套的设施设备和相关场地进行维修、养护、管理，维护物业管理区域内的环境卫生和相关秩序的活动。

也就是说：物业公司的管理服务体现的是“公共服务”，是为业主提供“公共服务产品”。

通俗地讲，物业管理是对住宅小区的共用部位、共用设施设备以及小区绿化、环境卫生、小区秩序进行维修、养护、管理的活动。物业公司向业主收取的物业服务费用，主要用于这些方面的支出。

二

房子是业主从开发商手里买的

开发商应对房屋质量问题负责

关键词：房屋质量

简单说：

业主购买的房屋保修期内以及保修期内没修好的房屋裂缝、房屋透寒、烟道漏烟串味、墙面或楼顶防水、卫生间和厨房防水等问题，都是开发商的责任。

房屋建筑工程保修期从工程竣工验收合格之日起计算。《房屋建筑工程质量保修办法》规定，在正常使用条件下，房屋建筑工程的最低保修期限为：

1、地基基础和主体结构工程，为设计文件规定的该工程的合理使用年限；

2、屋面防水工程、有防水要求的卫生间、房间和外墙面的防渗漏，为5年；

3、供热与供冷系统，为2个采暖期、供冷期；

4、电气系统、给排水管道、设备安装为2年；

5、装修工程为2年；

6、其他项目的保修期限由建设单位和施工单位约定。

三

违反法规、侵犯他人合法利益的事

物业应劝阻、制止和报告

政府行政主管部门应该管

关键词：违规违章

业主家里被盗、违章搭建、违规改装修住房、业主占用绿地和道路等等，这些事主要由政府主管部门、街道社区、公安部门、执法部门或司法部门解决，要具体情况具体分析。

比如，业主家里被盗，如果物业企业没有全面履行其应当负有的管理义务(如合同约定提供24小时安全巡逻，但未按时执行)，保安防范工作存在疏忽(有过错)，从而造成业主人身、财产损害的，则应当承担赔偿责任。

业主违章搭建、业主占用绿地和道路等，应先通过街道社区、业主委员会或物业公司出面协调处理，如果仍然没有效果的话，则要通过执法部门或司法途径解决。

业主违规改装修住房等，物业公司有权处理，并要求限期整改。如果业主之间、业主与业主委员会之间、业主与物业管理公司之间发生纠纷协商不成的，提请市物业管理主管部门调解，或提交市仲裁委员会依法裁决。

此外，业主家里的供水、供电、供气、供暖、电话、网络、有线电视等方面的问题，由社会公共事业企业或运营商负责解决。

四

公用部位、共用设施、共用设备

物业公司要负责、要管理

关键词：公用共用

物业负责管理房屋的公用部位，是指一栋住宅楼中业主、物业使用人共用房屋的基础、内外承重墙体、梁、板、柱、屋顶等，此外还有楼梯间、通道、专用房间、外墙面、屋面防水、楼内自行车存车库等。

共用设施是指住宅区内业主、物业使用人共用的非市政道路、路灯、绿化、建筑小品、化粪池、非市政排水管线、窖井、非营利性的休闲广场和健身器械等。

共用设备是指住宅楼内业主、物业使用人共用的下水管线、落水管、电梯、避雷装置、电气线路、加压泵房；非业主、物业使用人自行安装的住宅入口防盗门及住宅区内电子监控系统、电控门、消防器具、垃圾桶、垃圾箱。

五

入户门以内的事情

业主自己管

关键词：个人事务

家里的门窗框、把手坏了，水阀、水龙头坏了，开关坏了、电源短路了，座便箱浮球不好用，室内墙皮脱落等，这些入户门以内的业主自用部分，维修也好，更换也好，都要业主自己管。这些事也可以委托物业公司，但不属于物业公司的管理服务范围，而属于有偿服务范围。

此外，召开业主大会、选举业主委员会、选聘或解聘物业公司、签订物业委托服务合同、制定管理规约等，也都是全体业主的事。

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