技巧一、情感共鸣法
日常贴心互动：平日里多与业主交流，了解他们的生活状况和需求。例如，记住业主家庭成员的生日并送上祝福，在业主遇到困难时及时提供帮助，通过这些细节建立深厚的情感联系。
回忆服务瞬间：催费时，和业主一起回忆物业提供的优质服务时刻，比如成功解决小区停车难题、组织有趣的社区活动等，让业主切实感受到物业费的价值。
表达共同愿景：向业主阐述缴纳物业费是为了共同打造更美好的居住环境，让小区的设施更完善、环境更优美，激发业主对家园的热爱和责任感。
技巧二、透明展示法
费用明细公开：定期制作详细的物业费使用明细报表，通过小区公告栏、业主群等渠道公开，让业主清楚每一笔费用的去向，增强透明度。
服务成果展示：将物业在安保、保洁、绿化等方面的工作成果以图片、视频的形式展示给业主，让他们直观看到物业费的投入带来的实际变化。
未来规划说明：向业主介绍物业基于物业费收入的未来工作计划和改进措施，如升级小区门禁系统、增加公共休闲设施等，让业主对缴费充满期待。
技巧三、奖励激励法
缴费优惠活动：设立缴费优惠期，在规定时间内缴费的业主可享受一定的折扣，如 “本月缴费可享9.5折优惠”，吸引业主尽快缴费。
积分兑换计划：为缴费业主提供积分，积分可用于兑换生活用品、物业费抵扣券或参与抽奖活动，增加业主缴费的积极性。
荣誉表彰机制：对按时缴费的业主进行公开表扬，在小区公告栏或业主群中公布名单，给予他们荣誉感，带动其他业主效仿。
技巧四、便捷缴费法
多种支付渠道：提供现金、银行卡、微信、支付宝、线上缴费平台等多种缴费方式，满足不同业主的支付习惯。
上门代收服务：对于行动不便或工作繁忙的业主，提供上门代收物业费服务，让缴费更加便捷。
设置缴费提醒：在物业费到期前一周、三天分别通过短信、电话、微信等方式提醒业主缴费，避免业主因遗忘而逾期。
技巧五、案例引导法
正面案例分享：在业主群或社区活动中，分享其他小区因物业费缴纳及时而享受到优质服务和小区环境改善的成功案例，让业主看到积极缴费的好处。
反面案例警示：适当提及一些因物业费收缴困难导致小区服务质量下降、设施老化失修的案例，让业主意识到不缴费可能带来的不良后果。
业主现身说法：邀请小区内按时缴费且对物业服务满意的业主，分享自己的缴费体验和对物业服务的认可，增强其他业主的信任感。
技巧六、个性化沟通法
了解业主特点：通过日常接触和沟通，了解每位业主的性格特点、消费习惯和工作生活规律，以便在催费时采取更合适的沟通方式。
定制沟通方案：对于注重细节的业主，详细介绍物业费的使用明细和服务细节；对于忙碌的业主，选择简洁高效的沟通方式，如短信或简短的电话沟通。
解决特殊需求：针对一些对物业服务有特殊需求的业主，如希望增加儿童游乐设施、改善电梯运行状况等，在催费时承诺积极协调解决，换取业主的缴费支持。
技巧七、法律科普法
法律知识普及：通过举办法律讲座、发放宣传资料等方式，向业主普及物业管理相关法律法规，明确业主缴纳物业费的义务和责任。
违约后果告知：告知业主逾期不缴纳物业费可能面临的法律风险，如被起诉、影响个人信用记录等，让业主认识到不缴费的严重性。
依法催缴程序：向业主说明物业依法催缴物业费的程序和步骤，让业主了解整个过程，避免因误解而产生抵触情绪。
圣狐云" data-desc="物业人必看！圣狐云系统3大核心功能：智能抄表+线上缴费+工单派发，效率翻倍！#物业收费软件#圣狐云#圣狐云智慧物业管理系统#智慧物业#物业管理#物业管理系统#物业催收系统" data-nonceid="10862313212496942400" data-width="1088" data-height="1920" data-type="video" data-id="export/UzFfAgtgekIEAQAAAAAAmrAOXvM-LgAAAAstQy6ubaLX4KHWvLEZgBPE56AANAU3GOqIzNPgMIsF4FuPpEFe_oAJgUAmMLh3" data-parentwidth="677" data-maxwidth="677" data-index="0" data-flag="0" data-authiconurl="" data-feedfullcoverurl="https://findermp.video.qq.com/251/20304/stodownload?encfilekey=oibeqyX228riaCwo9STVsGLPj9UYCicgttvgq4B6PHBcgjI9WxpeMWxbHYIbUhDzKyBzZcibNYtHfgdQh2e1HO0QTD9kgia7Kh3NwCjlyLj0zicNeoGwXkCzNKc6sFLAFR8kLV7tiaZzVt9WQo&token=2lt8WBSnjTkEHPhncV88Ny3FmtkLx2NzmsAOGXCZjfwgXC5QD2KJcIfKEvocFvrtkpyWG8eTMp7ELiaLWqt7t3G0N7ovia2y0dZZzMk29TzgdW0kp2zThiah7NKASAlsoa0zwqq3sWWPe5uQ01uojo3bTiaHTvt629HrdEhU531Vjt8&idx=1&hy=SH&m=a1946b46c75a2c7d06323c2534ea3ed7&uzid=1" data-feedthumburl="https://findermp.video.qq.com/251/20350/stodownload?encfilekey=oibeqyX228riaCwo9STVsGLPj9UYCicgttvjZl0GDyNwNhDlV4ib1X5zx96UMVujGia0VCncaA8pEKETU3bjmFTlmBZmXTsTWob5GFnNq8wg6ed0TXse9zVQuO7BRmdWZU3ZKoZH4F8Kias50&token=ic1n0xDG6aw9ISbdwkJkuJDC89RLo89Oic4uLKLloenSZWutWlDpwvAXasFQDQrVoaREU61wua3LtAzyhH0DKIYLBxWCoViaUf1YQKaHibSRCuornTheLIFF18KOqqIyMF0IPS0iaRx3yRP1sPKaClKD3yug1DH6nmMicHDNZsYN9O1U0&idx=1&hy=SH&m=640a941fea307d0d56358c52fa97533d" data-feedcoverurl="https://findermp.video.qq.com/251/20304/stodownload?encfilekey=oibeqyX228riaCwo9STVsGLPj9UYCicgttvgq4B6PHBcgjI9WxpeMWxbHYIbUhDzKyBzZcibNYtHfgdQh2e1HO0QTD9kgia7Kh3NwLR5LAhRgj1d7F2YtHBYvQibRsq4KBYsUcVUD32vX5UoU&token=ic1n0xDG6aw9ISbdwkJkuJFs482261bkdHNeHuh259iburK5V2ib4Iawck3iarkZicnFu9KVsd99ojR0uW0sPgGibb1XJHR1ib6xMKg8enMGbW7MCPWyf1hibaeLXwopPXlmaicxMT3FnBIX1jIqA4g4c9FfLH8VEQnPWz6VRSTFicYyDD8Cc&idx=1&hy=SH&m=a1946b46c75a2c7d06323c2534ea3ed7&uzid=1" data-isnews="0" data-likenum="2" style="color-scheme: initial; forced-color-adjust: initial; mask: initial; math-depth: initial; position: initial; text-size-adjust: inherit; appearance: initial; color: initial; font: initial; font-palette: initial; font-synthesis: initial; text-orientation: initial; text-rendering: initial; -webkit-font-smoothing: initial; -webkit-locale: initial; -webkit-text-orientation: initial; -webkit-writing-mode: initial; writing-mode: initial; zoom: initial; accent-color: initial; place-content: initial; place-items: initial; place-self: initial; alignment-baseline: initial; animation-composition: initial; animation: initial; app-region: initial; aspect-ratio: initial; backdrop-filter: initial; backface-visibility: initial; background: initial; background-blend-mode: initial; baseline-shift: initial; baseline-source: initial; block-size: initial; border-block: initial; border: initial; border-radius: initial; border-collapse: initial; border-end-end-radius: initial; border-end-start-radius: initial; border-inline: initial; border-start-end-radius: initial; border-start-start-radius: initial; inset: initial; box-shadow: initial; break-after: initial; break-before: initial; break-inside: initial; buffered-rendering: initial; caption-side: initial; caret-color: initial; clear: initial; clip: initial; clip-path: initial; clip-rule: initial; color-interpolation: initial; color-interpolation-filters: initial; color-rendering: initial; columns: initial; column-fill: initial; gap: initial; column-rule: initial; column-span: initial; contain: initial; contain-intrinsic-block-size: initial; contain-intrinsic-size: initial; contain-intrinsic-inline-size: initial; container: initial; content: initial; content-visibility: initial; counter-increment: initial; counter-reset: initial; counter-set: initial; cursor: initial; cx: initial; cy: initial; d: initial; display: initial; dominant-baseline: initial; empty-cells: initial; fill: initial; fill-opacity: initial; fill-rule: initial; filter: initial; flex: initial; flex-flow: initial; float: initial; flood-color: initial; flood-opacity: initial; grid: initial; grid-area: initial; height: initial; hyphenate-character: initial; hyphenate-limit-chars: initial; hyphens: initial; image-orientation: initial; image-rendering: initial; initial-letter: initial; inline-size: initial; inset-block: initial; inset-inline: initial; isolation: initial; letter-spacing: initial; lighting-color: initial; line-break: initial; list-style: initial; margin-block: initial; margin: 0px; margin-inline: initial; marker: initial; mask-type: initial; math-shift: initial; math-style: initial; max-block-size: initial; max-height: initial; max-inline-size: initial; max-width: 100%; min-block-size: initial; min-height: initial; min-inline-size: initial; min-width: initial; mix-blend-mode: initial; object-fit: initial; object-position: initial; object-view-box: initial; offset: initial; opacity: initial; order: initial; orphans: initial; outline: 0px; outline-offset: initial; overflow-anchor: initial; overflow-clip-margin: initial; overflow: initial; overscroll-behavior-block: initial; overscroll-behavior-inline: initial; overscroll-behavior: initial; padding-block: initial; padding: 0px; padding-inline: initial; page: initial; page-orientation: initial; paint-order: initial; perspective: initial; perspective-origin: initial; pointer-events: initial; quotes: initial; r: initial; resize: initial; rotate: initial; ruby-position: initial; rx: initial; ry: initial; scale: initial; scroll-behavior: initial; scroll-margin-block: initial; scroll-margin: initial; scroll-margin-inline: initial; scroll-padding-block: initial; scroll-padding: initial; scroll-padding-inline: initial; scroll-snap-align: initial; scroll-snap-stop: initial; scroll-snap-type: initial; scroll-timeline: initial; scrollbar-color: initial; scrollbar-gutter: initial; scrollbar-width: initial; shape-image-threshold: initial; shape-margin: initial; shape-outside: initial; shape-rendering: initial; size: initial; speak: initial; stop-color: initial; stop-opacity: initial; stroke: initial; stroke-dasharray: initial; stroke-dashoffset: initial; stroke-linecap: initial; stroke-linejoin: initial; stroke-miterlimit: initial; stroke-opacity: initial; stroke-width: initial; tab-size: initial; table-layout: initial; text-align: initial; text-align-last: initial; text-anchor: initial; text-combine-upright: initial; text-decoration-line: initial; text-decoration-skip-ink: initial; text-emphasis: initial; text-emphasis-position: initial; text-indent: initial; text-overflow: initial; text-shadow: initial; text-transform: initial; text-underline-offset: initial; text-underline-position: initial; white-space: initial; timeline-scope: initial; touch-action: initial; transform: initial; transform-box: initial; transform-origin: initial; transform-style: initial; transition: initial; translate: initial; user-select: initial; vector-effect: initial; vertical-align: initial; view-timeline: initial; view-transition-name: initial; visibility: initial; border-spacing: initial; -webkit-box-align: initial; -webkit-box-decoration-break: initial; -webkit-box-direction: initial; -webkit-box-flex: initial; -webkit-box-ordinal-group: initial; -webkit-box-orient: initial; -webkit-box-pack: initial; -webkit-box-reflect: initial; -webkit-line-break: initial; -webkit-line-clamp: initial; -webkit-mask-box-image: initial; -webkit-rtl-ordering: initial; -webkit-ruby-position: initial; -webkit-tap-highlight-color: transparent; -webkit-text-combine: initial; -webkit-text-decorations-in-effect: initial; -webkit-text-fill-color: initial; -webkit-text-security: initial; -webkit-text-stroke: initial; -webkit-user-drag: initial; widows: initial; width: initial; will-change: initial; word-break: initial; word-spacing: initial; x: initial; y: initial; z-index: initial; box-sizing: border-box !important; overflow-wrap: break-word !important;">
圣狐云
，赞2
智慧物业" data-alias="shenghuzhihui" data-from="0" data-headimg="http://mmbiz.qpic.cn/sz_mmbiz_png/piaicQFQmPPVD6P35GlaFibWvNxvLYxjkcsIQicUYhUJ6pGEo30jzQGUwA6LpAt2IIBtoav7cpej2T0Hibmu9Jw53TA/300?wx_fmt=png&wxfrom=19" data-signature="专注于为住宅物业，公建物业，园区物业，商业物业提供一全功能数字化解决文案。涵盖费用收缴、报事报修、承接查验、运维巡检，智能AIOT等多个场景。有丰富的实施经验和成功案例！" data-id="Mzk0NDY3Mjg1Nw==" data-is_biz_ban="0" data-service_type="1" data-origin_num="781" data-isban="0" data-biz_account_status="0" data-index="0" data-verify_status="0" style="color-scheme: initial; forced-color-adjust: initial; mask: initial; math-depth: initial; position: initial; text-size-adjust: inherit; appearance: initial; color: initial; font: initial; font-palette: initial; font-synthesis: initial; text-orientation: initial; text-rendering: initial; -webkit-font-smoothing: initial; -webkit-locale: initial; -webkit-text-orientation: initial; -webkit-writing-mode: initial; writing-mode: initial; zoom: initial; accent-color: initial; place-content: initial; place-items: initial; place-self: initial; alignment-baseline: initial; animation-composition: initial; animation: initial; app-region: initial; aspect-ratio: initial; backdrop-filter: initial; backface-visibility: initial; background: initial; background-blend-mode: initial; baseline-shift: initial; baseline-source: initial; block-size: initial; border-block: initial; border: initial; border-radius: initial; border-collapse: initial; border-end-end-radius: initial; border-end-start-radius: initial; border-inline: initial; border-start-end-radius: initial; border-start-start-radius: initial; inset: initial; box-shadow: initial; break-after: initial; break-before: initial; break-inside: initial; buffered-rendering: initial; caption-side: initial; caret-color: initial; clear: initial; clip: initial; clip-path: initial; clip-rule: initial; color-interpolation: initial; color-interpolation-filters: initial; color-rendering: initial; columns: initial; column-fill: initial; gap: initial; column-rule: initial; column-span: initial; contain: initial; contain-intrinsic-block-size: initial; contain-intrinsic-size: initial; contain-intrinsic-inline-size: initial; container: initial; content: initial; content-visibility: initial; counter-increment: initial; counter-reset: initial; counter-set: initial; cursor: initial; cx: initial; cy: initial; d: initial; display: initial; dominant-baseline: initial; empty-cells: initial; fill: initial; fill-opacity: initial; fill-rule: initial; filter: initial; flex: initial; flex-flow: initial; float: initial; flood-color: initial; flood-opacity: initial; grid: initial; grid-area: initial; height: initial; hyphenate-character: initial; hyphenate-limit-chars: initial; hyphens: initial; image-orientation: initial; image-rendering: initial; initial-letter: initial; inline-size: initial; inset-block: initial; inset-inline: initial; isolation: initial; letter-spacing: initial; lighting-color: initial; line-break: initial; list-style: initial; margin-block: initial; margin: 0px; margin-inline: initial; marker: initial; mask-type: initial; math-shift: initial; math-style: initial; max-block-size: initial; max-height: initial; max-inline-size: initial; max-width: 100%; min-block-size: initial; min-height: initial; min-inline-size: initial; min-width: initial; mix-blend-mode: initial; object-fit: initial; object-position: initial; object-view-box: initial; offset: initial; opacity: initial; order: initial; orphans: initial; outline: 0px; outline-offset: initial; overflow-anchor: initial; overflow-clip-margin: initial; overflow: initial; overscroll-behavior-block: initial; overscroll-behavior-inline: initial; overscroll-behavior: initial; padding-block: initial; padding: 0px; padding-inline: initial; page: initial; page-orientation: initial; paint-order: initial; perspective: initial; perspective-origin: initial; pointer-events: auto; quotes: initial; r: initial; resize: initial; rotate: initial; ruby-position: initial; rx: initial; ry: initial; scale: initial; scroll-behavior: initial; scroll-margin-block: initial; scroll-margin: initial; scroll-margin-inline: initial; scroll-padding-block: initial; scroll-padding: initial; scroll-padding-inline: initial; scroll-snap-align: initial; scroll-snap-stop: initial; scroll-snap-type: initial; scroll-timeline: initial; scrollbar-color: initial; scrollbar-gutter: initial; scrollbar-width: initial; shape-image-threshold: initial; shape-margin: initial; shape-outside: initial; shape-rendering: initial; size: initial; speak: initial; stop-color: initial; stop-opacity: initial; stroke: initial; stroke-dasharray: initial; stroke-dashoffset: initial; stroke-linecap: initial; stroke-linejoin: initial; stroke-miterlimit: initial; stroke-opacity: initial; stroke-width: initial; tab-size: initial; table-layout: initial; text-align: initial; text-align-last: initial; text-anchor: initial; text-combine-upright: initial; text-decoration-line: initial; text-decoration-skip-ink: initial; text-emphasis: initial; text-emphasis-position: initial; text-indent: initial; text-overflow: initial; text-shadow: initial; text-transform: initial; text-underline-offset: initial; text-underline-position: initial; white-space: initial; timeline-scope: initial; touch-action: initial; transform: initial; transform-box: initial; transform-origin: initial; transform-style: initial; transition: initial; translate: initial; user-select: initial; vector-effect: initial; vertical-align: initial; view-timeline: initial; view-transition-name: initial; visibility: initial; border-spacing: initial; -webkit-box-align: initial; -webkit-box-decoration-break: initial; -webkit-box-direction: initial; -webkit-box-flex: initial; -webkit-box-ordinal-group: initial; -webkit-box-orient: initial; -webkit-box-pack: initial; -webkit-box-reflect: initial; -webkit-line-break: initial; -webkit-line-clamp: initial; -webkit-mask-box-image: initial; -webkit-rtl-ordering: initial; -webkit-ruby-position: initial; -webkit-tap-highlight-color: transparent; -webkit-text-combine: initial; -webkit-text-decorations-in-effect: initial; -webkit-text-fill-color: initial; -webkit-text-security: initial; -webkit-text-stroke: initial; -webkit-user-drag: initial; widows: initial; width: initial; will-change: initial; word-break: initial; word-spacing: initial; x: initial; y: initial; z-index: initial; box-sizing: border-box !important; overflow-wrap: break-word !important;">
圣狐云智慧物业
专注于为住宅物业，公建物业，园区物业，商业物业提供一全功能数字化解决文案。涵盖费用收缴、报事报修、承接查验、运维巡检，智能AIOT等多个场景。有丰富的实施经验和成功案例！
781篇原创内容
公众号
物业知识 
admin 
发布时间：2025-06-30 
浏览：342 次 
豫公网安备41010902002181号
售前咨询专员